Client stories

What recovery worksheets and surcharge memos looked like in practice

These notes describe specific distribution cost tracking and invoice reconciliation work — including cases where some charges stayed with the client.

“We knew warehouse handling looked high, but we could not prove which pick codes were wrong. DistSysNet tied each disputed line to a dock reference we already had. The recovery worksheet was usable the same week we received it — though we still needed two follow-ups with the warehouse to settle the oldest month.”

Mei-Ling Chen · Finance manager, mid-size electronics distributor

Distribution Cost Audit
“Peak-season lines were still appearing on January sailings. The surcharge memo cited the expired notice dates clearly enough that the carrier desk credited three invoices without a long argument.”

Haruto Watanabe · Import coordinator, food ingredients trader

Freight & Surcharge Check
“Our AP queue had four months of unmatched trucking invoices. Not every line was recoverable — some detention charges were on us — but the matched pack finally let us close the account cleanly.”

Sofia Ramirez · Operations lead, apparel wholesaler

Invoice Reconciliation Review
“Quarterly exception summaries keep us from waiting for year-end surprises. The tone is direct; they will say when a dispute is weak.”

Wei-Ting Lin · Owner, regional spare-parts distributor

Periodic Cost Watch

Extended case · Distribution Cost Audit

An importer moving goods through Keelung and a Pingjhen-area warehouse asked DistSysNet to review six months of ocean freight and storage invoices after margin meetings kept pointing at ‘logistics’ without detail.

The engagement opened with a half-day on-site kickoff to walk the warehouse billing codes with the site supervisor, then shifted to remote reconciliation.

Findings concentrated on storage day-count mismatches and a bunker factor applied outside the notice window. Handling fees were largely correct once rush-pick codes were separated from standard picks.

The final report listed twenty-three exception lines with invoice references. The client pursued credits on fourteen; nine remained as accepted operational cost. The corrected cost map changed how they briefed sales on channel margins for the following quarter.

Northern Taiwan consumer goods importer