Legal
Refunds and cancellations
This policy covers DistSysNet professional engagements: distribution cost audits, invoice reconciliation reviews, freight and surcharge checks, and periodic cost watch retainers. It does not cover physical goods or software subscriptions because we do not sell those.
Deposits
Engagements typically require a deposit stated in the scope confirmation (commonly 30–50% of the quoted fee) before document intake begins. The balance is due on delivery of the final report or as otherwise written in the confirmation.
Cancellation before work starts
If you cancel in writing before we begin document intake, we refund the deposit in full within fourteen business days using the original payment method where possible.
Cancellation after work has started
Once intake or reconciliation has begun, fees cover work already performed. You may receive a partial refund of unused prepaid amounts after we deduct time spent, documented at the engagement rate. If work completed equals or exceeds prepaid amounts, no refund is due; any remaining balance for completed work remains payable.
Rescheduling
Kickoff calls and on-site walkthroughs may be rescheduled once without charge if you give at least three business days’ notice. Late reschedules or no-shows for an agreed on-site visit may incur a rescheduling fee of up to NT$6,000 to cover travel preparation already incurred.
No-shows
If your designated contacts do not attend a confirmed closing walkthrough and do not respond within five business days, we may finalise delivery by email. Fees remain due for completed deliverables.
Non-refundable items
- Time already spent on reconciliation and report drafting
- Third-party courier or certified document retrieval costs you authorised in writing
- Completed periodic cost watch quarters once the quarter’s summary has been delivered
Quality concerns
If a deliverable materially omits an agreed scope item, contact us within ten business days of delivery. We will correct the omission at no extra charge. Disagreement with a vendor’s refusal to issue a credit is not, by itself, grounds for a refund.
Refund process and timing
Email hello@distsysnet.digital with your engagement reference and reason. Approved refunds are processed within fourteen business days to the original payment method, or by bank transfer to an account you nominate if the original method is unavailable.
Contact
+88634604528 · Aly.26,Ln.178,Sec.1PingdongRd.PingjhenCityTaiwan(China)